Shipping and Returns

Delivery in France

Coco Wyo is your seller. Orders for books held in stock in France are picked, packed and shipped by Amazon Multi-Channel Fulfillment (MCF) from inventory we store with Amazon.

Allow approximately 3–5 business days in total: 1–2 days for handling, then 2–3 days for standard delivery. We handle orders Monday–Friday with a 14:00 Paris-time cutoff; handling starts the next business day for orders received after that time. This estimate uses Amazon MCF’s published standard delivery range for France; it is not a guaranteed arrival date.

Standard shipping costs €7.59 per order. Applicable charges, including any eligible reduction, appear before payment. We do not offer an automatic free-shipping threshold.

Availability and tracking

Payment is taken at checkout, including for preorders. The 3–5 business-day estimate applies to books in stock in France, not preorders or unavailable items. Check each product page for availability.

Available books may ship first, with one delivery charge per order. If a book becomes unavailable, we contact you to choose waiting or a refund. Contact Coco Wyo for tracking, returns and refunds, including when Amazon dispatches your parcel.

14-day returns

For physical goods bought from our store, notify us at support@cocowyo.fr within 14 days after delivery if you change your mind. For an order delivered in parts, the window starts when the last item arrives. Then send the goods back within 14 days after your notice.

A clear statement is sufficient; no reason or prior approval is required. Include your order number if available to help us process the return. Your statutory rights, including rights for faulty or incorrect goods, remain available beyond this window.

Return address and postage

Use this single postal return address for every country: 2160 Hartford Ave, Johnston, RI 02919, USA. All returns go to the United States. We have no physical store or in-person drop-off service.

For change-of-mind returns, choose your carrier and pay the direct return postage. Returns sent from outside the United States incur international postage. There is no restocking fee. Keep proof of postage. For damaged, faulty or incorrect goods, contact us: Coco Wyo covers the necessary return postage.

You may inspect a book as you would in a shop. Handling beyond that inspection, including coloring or marking pages, may lead to a deduction for the resulting loss in value; it does not automatically remove your withdrawal right.

Refunds

For a withdrawal, we refund the returned goods and, when the whole order is returned, the original standard delivery charge. Any extra charge for your choice of express delivery is excluded. Refunds use the original payment method without a fee.

We refund within 14 days of your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first. Your bank determines when the credit appears.

Change-of-mind returns receive a refund rather than an exchange. Statutory remedies for faulty goods remain available.

Downloads and other sellers

For digital content, the withdrawal right ends after supply begins only if you expressly agreed to immediate supply and acknowledged losing that right. Rights relating to faulty content still apply.

For purchases paid directly to another store or marketplace, contact the seller on your receipt. If you paid Coco Wyo, we remain responsible for your return even when a retailer dispatched the parcel.

Optional withdrawal notice

Send to support@cocowyo.fr: “I give notice that I withdraw from my contract for these goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Name and address: [your details]. Date: [date].” You may also use your own clear statement.